A receptionist is a professional who serves as an organization’s initial point of contact for visitors and phone calls. They offer administrative assistance and customer service by welcoming visitors, answering questions, and guiding them to the right people or departments. A receptionist’s job description often includes the following duties:

Greeting and Welcoming Visitors: Receptionists are responsible for greeting visitors, clients, or customers in a courteous and professional manner. They provide a good first impression by greeting visitors warmly and offering assistance as needed.

Answering Phone Calls: Receptionists answer incoming phone calls, provide general information, and transfer calls to the proper persons or departments. They can also precisely receive messages and relay them to the intended recipients in a timely way.

Managing Appointments and Schedules: Based on availability and preferences, receptionists plan appointments, meetings, or conference room bookings. They keep an organised schedule and tell those who need to know about future appointments or changes.

Receptionists are responsible for receiving and distributing mail, parcels, and deliveries. They guarantee that incoming and exiting materials are properly documented, tracked, and stored safely. As needed, they may also organise courier services.